Frequently Asked Questions
If you'd like more in-depth information, not present on our website, please contact your local distributor.
Please contact us at firstname.lastname@example.org
Electronic Cash Registers
All new models are supporting barcode connection. The barcode reader have to be RS and you will need a special cable. Please contact your service provider.
Check the GPRS connection in test mode: GPRS test. If it prints that the GPRS test is OK, contact your service provider and ask them to check if there is a problem with the tax server. If the GPRS test fails, call your service provider and ask them to check if the SIM card is working.
Contact your service provider, only they are able to set up the clock of the device.
On the Support page you can find only the general manual for the device. Since models vary by country, for the exact manual for your ECR, please contact your service provider.
Since FPRINT is not free, please contact your service provider.
Power up the printer, while holding the LF button for about 2 seconds.
You can use FDInit_Clents - WinPPConfig.
We have PCI, EMV L1, EMV L2, and TQM certificates.
We are providing iOS SDK, Android SDK, Windows Mobile SDK, Windows Phone SDK, and Windows Desktop SDK.
Yes, all of our SDKs come with sample application with source code.
All the documentation and SDKs can be provided ONLY after signing an NDA.
For DRD-50 and DRD-10 we have EMV L1 and L2. For MRD-10 we are PCI PTS 3.x SRED compliant.
The power may be off. Please check the power connections.
The scanner has entered sleep mode. Place an item within the scanner's motion detecting area and move it back and forth or left and right to wake up the scanner.
This indicates a power failure. Please check and see if the power is properly connected
This indicates a scanner failure. Please power off the unit immediately and return it for repair.
Please restore the original firmware or update the firmware again. If the problem presists, please return the unit for repair.
Inter Character Delay is not supported via USB connections but to delay the time you may set the scanner to International keyboard (ALT method) to reduce the transfer speed.
Please refer to the Programming Guide and set the scanner to International Keyboard mode (Alt-method).
You can test the functions using the HyperTerminal in Windows. Press "Ctrl + O" for Disable scanning or "Ctrl + N" for Enable scanning
No special cable is necessary to use the USB Virtual COM. To use USB Virtual COM, please refer to the Programming Guide to change the interface settings to USB Virtual COM.
Notepad does not support receiving data from RS232 port. Please use "Hyperterminal" or other similar software instead.
Please download the User's Manual or contact us to send it to you.
Please upgrade the scanner to the latest firmware.
The system may not be compatible with the international ALT method. Please set the language property suitable for your keyboard.
The scanners will work on any operating system with USB (HID-Keyboard), RS-232C, or Keyboard (PC AT/PS2) interface.